Refund & Returns Policy
30-Day Money-Back Guarantee
Love it or your money back. If FreshWoof is not right for you and your dog, email info.freshwoof@gmail.com within 30 days of delivery and we arrange a refund.
Faulty Or Damaged Items
If your toy arrives faulty or damaged, send us a photo and we ship a replacement or refund the order, whichever you prefer.
What We Need
- Your order number
- The email address used at checkout
- For faults, a photo of the issue
Refund Timing
Approved refunds go back to the original payment method within 5 to 10 business days, depending on your bank.